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Pam Practice Manager

Pam has worked closely with Dr. MacGillivray since 1999.  She brings over 25 years of medical administrative expertise.  Her breadth of knowledge and experience is superior to none.  Not only does Pam provide the bookkeeping for the office, more importantly,   Pam works individually with each patient giving them comfort and care to ensure excellent treatment.  Her endearing personality oversees the practice operation and is involved in all aspects of your care.  Pam's professional and kind demeanor will aid you with all administrative inquiries.  She will gladly assist you with coordinating your appointments, obtaining pre-authorization for your procedures, booking surgery, pre-operative testing and any other administrative needs.  Consistently, Pam is praised profusely for her wonderful handling of both the office affairs and patients' needs.


Veronica Medical Secretary

Veronica has been an instrumental addition to Dr. MacGillivray's practice for almost fifteen years.  She brought an extensive background in patient advocacy and private practice office duties.   She is excellent in patient relations and her kind demeanor punctuates a comforting commitment to each patient.  Veronica's efficiency and professionalism allows our patients to reach our office with ease, obtain documentation, diagnostic procedures, and office appointments, as well as answers to inquiries and correspondence.

  • American Shoulder and Elbow Surgeons
  • American Orthopaedic Society for Sports Medicine
  • American Medical Association | AMA
  • U.S. Naval Hospital
  • Eastern Orthopaedic Association
  • NYS society of orthopaedic surgeons
  • Arthroscopy Association of North America
  • The Castle Connolly
  • Alpha Omega Alpha
  • Patients Choice
  • Arthroscopy Association of North America